HELP DESK SUPPORT (HDS)
"PPCC's Enhanced Service Delivery Through Touchpaper"

Acting as the central point of contact between the User and IT Service Management (ITSM). Interfacing with the users to smoothly carry out the following activities in compliance with the Infrastructure Library standards:

- Change Management
- Problem Management
- Configuration Management
- Release Management
- Service Level Management
- IT Service Continuity Management

FEATURES & BENEFITS:

• Empowered by Touchpaper Service Desk – the latest in ServiceDesk Technology
• Single Point of Contact for all Technical Requirements
• Competent Technical Support Team
• Knowledge base built from more than 30 years of experience
• Service Levels configured to your needs
• Processes and procedures aligned with IT Service Management Standards (ITSM).

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