ITBM solutions are designed to assist IT departments in providing IT services to the business by linking the many IT functions.  It enables businesses to maximize their potential by supplying the highest levels of service to both their internal and external customers.

ITBM’s key objective is to align these three disciplines to measurably achieve an enterprise’s strategic and operational goals. Among its modules are incident, problem and change management; service level management; operational level management; desktop management; network management; server management; impact analysis and reporting; self -service portals; asset and configuration management; and IT process management.

The suite also includes Management Information (MI), which is an application that enables both IT and business managers to measure performance graphically against Key Performance Indicators (KPIs).

ITBM Architecture

In addition, ITBM is a comprehensive solution for IT Service Management (ITSM) that is fully ITIL-compliant with flexible implementation options. It is an out-of-the-box solution with functionalities that can be easily tailored and configured. Further, the suite is based on a standard ‘n’ tier, Service Oriented Architecture (SOA), based around .NET Web services, and multiple server applications.

Finally, ITBM can provide a rapid Return On Investment (ROI) due to its large degree of automation, integration, and visualization. It provides proactive management capabilities including decision-making analytics and problem diagnostics backed up by knowledge management capabilities.

Key Features of ITBM:

• Can be quickly implemented out-of-the box and can be tailored.
• Taps into Touchpaper’s & PPCC’s combined experience in customer service.
• ITIL-compliant.
• Has a user-friendly smart interface that provides graphical visualization
• Incorporates knowledge management.