Our Desktop Support Administration Service is your answer for all of the support requests and incidents generated in a dynamic and complex technology environment. With the option for remote or on-site support, our Desktop Support Administration services seamlessly integrate skilled and certified desktop personnel into your office environments to support desktop, printer, laptop, and other peripheral equipment.

Outsourcing your desktop administration requirements free up your valuable I.T. Manpower Resources to focus on critical core business requirements.

Our service offering ranges from initial deployment through move/add/change activities, problem resolution, to end-of-life asset disposal.

Full Desktop Support Administration Features:

• Customized services for individual needs
• Phone support for desktop applications, operating system, network connectivity and peripherals
• Multi-tiered support services and proactive escalation policy
• Preventive maintenance
• Identification and filling of issues that may result in future hardware failuref
• Relocation services
• Upgrades/reconfigurations
• Hardware configuration and driver updates
• Desktop application installation and updates
• 24/7 logistics and technical support
• Fully trained and certified technicians (CompTIA AT, Microsoft)
• Full-time, on-site PPCC Desktop Engineer
• Incidents and requests are bound to a Service Level Agreement to maintain timely resolution of the issues and requests