Help Desk Support (HDS)
PPCC Enchanced Service Delivery Through Touchpaper

Acting as the central point of contact between the User and IT Service Management (ITSM). Interfacing with the users to smoothly carry out the following activities in compliance with the Infrastructure Liblary standards: 

• Incident/Request Management
• Change Management
• Configuration Management
• Release Management
• Service Level Management
• IT Service Continuity Management

Features & Benefits

• Empowered by Touch paper Service Desk - the latest in ServiceDesk Technology
• Single Point of Contact for all Technical Requirements
• Competent Technical Support Team
• Service Levels configured to your needs
• Processes and procedures aligned with the IT Service Management Standard (ITSM)
• Report generation for statistical requirements
• CompTIA AT Certified Analysts
• Capable to resolve and troubleshoot remotely