TECHNICAL SUPPORT SERVICES

Network Management
Managing customers’ intelligent information network by optimizing and fine tuning network infrastructure connectivity, including performance utilization, operating systems maintenance, and performance improvement recommendations.

PPCC’s network management team is composed of Cisco Certified Network Associates (CCNA) and Microsoft Certified System Administrators.

Network Security Management
Securing customers’ network assets from possible internal and external threats and providing solutions to maintain network's stability and integrity.

Network & Security Management benefits:

• Assumes the day-to-day network operations, allowing customers to focus on key initiatives.
• Ensures business continuity and reduces costly downtime.
• Keeps pace with changing technologies.
• Reduces costs associated with managing security threats.
• Complete network monitoring and fault isolation.
• Helps lower capital and operational costs.
• Provides access to IT engineers trained and certified in the latest network-related technologies.
• Service levels agreements configured to customers needs.

Systems & Application Administration
Managing customer’s modules to ensure availability and maximum performance of system applications, including resource optimization and proper security policies implementation.

PPCC’s systems engineers are Microsoft Certified Professionals, trained in SUSE Linux Fundamentals, SUSE Linux Administration, SUSE Linux Advanced Administration, Managing and Maintaining Microsoft Windows Server 2003, and Network Infrastructure.

Benefits:

• Increased efficiency
  Faster response to problems and compliance with required service levels

• Maximized productivity
  Reduction of support workload with on-site or remote System Engineers

• Increased effectiveness
  Skills augmentation of in-house system administrators

• Realized value
  Reduction of cost of ownership

• Support Availability
  Ensuring the integrity of your systems with round-the-clock monitoring

• Competitive offerings
  Availability of several packages to find the right business solution.

Desktop Support Administration
Managing the entire life cycle of desktops, laptops & printers to your satisfaction. We have Microsoft Certified Professionals (MCP) and Microsoft Certified Desktop Support Technicians on MS Windows XP to support you.

Full Desktop Support Administration Features:

• Customized services for individual site needs.
• First-level support for desktop applications, network connectivity and peripherals.
• Multi-tiered support services and proactive escalation policy.
• Preventive maintenance.
• Identification and filing of issues that may result in future hardware failure.
• Relocation services.
• Upgrades/reconfigurations.
• Device configuration and driver upgrades.
• Desktop application installation and upgrades.
• 24/7 logistics and technical support.
• Fully trained and certified technicians.
• Full-time, on-site PPCC Desktop Engineer.

Database Administration

Managing the day-to-day tasks to protect the organization’s information assets and optimize the performance of customers’ database systems, allowing customers to stay focused on higher-value activities.

PPCC’s Certified Database Administrators (DBAs) offer varied services like Installation, Database Planning & Design, Sizing & Configuration, Remote Database Administration.